Privacy Policy

What Is the Privacy Policy?

This Privacy Policy explains the purpose and scope of how Surge Casino handles personal information, and reflects our commitment to safeguarding the personal information of our clients. In handling personal information, we have regard to the privacy requirements applicable in Australia. It operates alongside our Terms of Use, and any terms defined there have the same meaning in this policy unless stated otherwise. 

We may update this policy from time to time, and posting the revised version to our website or applications constitutes notice to you and takes effect immediately. You should review this page periodically to ensure that you are familiar with the current version and understand how your information is handled.

Personal Information We Collect

In the course of providing our products and services, Surge Casino collects personal information that is reasonably necessary for our business activities. The personal information we collect includes, without limitation, the following:

• Identification information, such as your name, date of birth, residential and postal address, gender, email address and telephone number;
• Financial information relevant to your account and transactions;
• Copies of identification documents, such as your driver’s licence, passport, birth certificate and utility bills;
• Preferences and other details that you choose to submit to us;
• Recordings of telephone calls, and records of your activity on our website and applications;
• Your responses to competitions, promotions and surveys; and
• Your profession, occupation or job title.

This list is not exhaustive, and we may collect other personal information where it is reasonably necessary for our functions or activities.

How We Collect Personal Information

We collect personal information by lawful and fair means, and wherever practicable we collect it directly from you. We may collect personal information when you:

• register for and open an account;
• use our website or applications;
• use our products and services;
• enter competitions, giveaways or promotions;
• contact our support team by any medium, including SMS, MMS, instant messaging, email, social media, post or telephone; or
• submit feedback through links provided on our website or applications.

In some circumstances, we may also collect personal information about you from third parties, including:

• credit reporting agencies;
• law enforcement and government entities; and
• identity-verification providers.

We also collect information through cookies and similar technologies, as described in the Cookies section below.

Why We Collect, Hold, Use and Disclose Personal Information

Surge Casino collects, holds, uses and discloses personal information for purposes connected with our business, including to:

• register you as a client of the Casino;
• provide you with our products and services;
• perform and ensure compliance with our obligations under the Terms of Use;
• communicate with you, including by sending you service-related information;
• carry out planning, research, promotion and marketing activities, including competitions;
• create aggregated data through demographic profiling and statistical analysis in order to optimise and improve our services;
• maintain a credit information file and carry out credit assessments;
• establish your bona fides;
• investigate any suspected unlawful, fraudulent or otherwise improper activity; and
• comply with our legal and statutory obligations, including identity verification and reporting obligations under Anti-Money Laundering and Counter-Terrorism Financing legislation and other applicable laws.

To Whom Personal Information Is Disclosed

By registering with the Casino, you consent to the use of your personal information by Surge Casino and other entities within its group of companies. Personal information is shared within the group in a controlled manner and is not sold to other companies. We may disclose personal information to third parties, including:

• credit reporting agencies;
• contractors and external service providers, including data centres, web hosting providers, payment service providers, identity-verification providers, advertising agencies, mailing houses, printers, call centres, market research firms, IT consultants and professional advisors;
• law enforcement agencies;
• government and regulatory authorities;
• controlling bodies, in connection with the integrity of our services or any suspicious activity; and
• a successor entity in the event of a business transition, such as a merger, reorganisation or asset purchase.

Where we engage third parties, we use reasonable endeavours to protect your personal information through appropriate contractual arrangements.

Security of Personal Information

Surge Casino takes reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, and to keep it accurate, complete and up to date. Personal information is held on secure servers and may also be held in call recordings and in hard-copy or paper files. Our employees, agents and contractors are bound by obligations of confidentiality. You are responsible for keeping your username, password and account details confidential, for notifying us if you believe they have been compromised, for maintaining the security of your own device, and for logging out at the end of each session. 

Our database is protected behind a state-of-the-art firewall. We do not store or process payment-card credentials. Our website uses SSL with TLS 1.2 or higher (in most cases TLS 1.3) and 256-bit encryption, and supports HTTP/2 and QUIC. While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.

Access to and Correcting Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, up to date, complete and relevant. From time to time we may contact you to confirm that your information remains current. You have the right to request access to the personal information we hold about you and to request that we correct it. When making such a request, you should specify the information to which it relates, and we may ask you to verify your identity before we act on it. 

You can also update certain details yourself through the “My Account” section of our website and applications. Where permitted by law, access may be subject to certain conditions or exceptions. We will respond to your request within a reasonable period, and where we are unable to give effect to a request, we will tell you why.

Overseas Transfer of Personal Information

In some instances, your personal information may be sent overseas, or collected from overseas, including:

• at your request;
• where a business activity or function is outsourced to a provider located overseas under contract; or
• where required or authorised by law.

Recipients located outside your country of residence to whom your personal information may be disclosed include:

• companies within our group of companies; and
• external service providers.

Where personal information is transferred overseas, we take reasonable steps to ensure that it is handled in accordance with this policy.

Unsolicited Personal Information

Where we receive personal information that we have not solicited, we determine whether we could have collected that information by lawful and fair means had we solicited it. If we determine that we could not have done so, then, to the extent permitted by law, we will destroy or de-identify that information as soon as practicable.

Non-Personal Information

Surge Casino also collects non-personal information generated by your use of our website and applications in order to assist us in administering our services, tracking usage and enhancing your experience. Once you are logged in, your IP address is tracked against your user identification for the purposes of fraud prevention, identifying improper activity and creating an audit trail. 

Non-personal information is also collected through cookies, log files and web beacons to build a profile of your viewing preferences. We use this profile to tailor your visits to our website and applications and to direct marketing that we consider relevant to you.

Cookies

A cookie is a small piece of data stored by your browser that helps us improve your experience, remember your preferences and recall your navigation history. Some cookies remain on your device only for the duration of your visit, while others are stored for longer so that we can recognise your browser on future visits. We use cookies to remember your preferences and the pages you visit most frequently, to serve you up-to-date and relevant information, to assist with our internal management, and to ensure that your account works correctly. 

Cookies are not used to store your account details or your transaction history. You can manage cookies through your browser: you can delete existing cookies using your browser’s “Clear History” function, and you can reset your browser to refuse all cookies or to notify you when a cookie is being sent. Please note that if you disable cookies, some features of our website may not function properly, and you may need to reset your preferences each time you log in.

Third-Party Cookies

Third parties may serve advertisements on our website and may place or recognise cookies, action tags and other technologies in order to measure the effectiveness of their advertising. These cookies may be used for remarketing across the internet and to inform, optimise and serve advertisements based on your past visits to our website. If you would prefer not to receive interest-based advertising, you can opt out, and find out more about cookies and how to manage them, through the resources available at allaboutcookies.org.

Complaints & Contact

If you have a complaint about the way in which we have handled your personal information, please contact our support team at [email protected]. We will review your complaint and respond to you. If you are not satisfied with our response, you may escalate your complaint to the relevant privacy regulator, the Office of the Australian Information Commissioner (OAIC).

Age Restriction and Responsible Gambling

Surge Casino’s products and services are intended only for persons who are 18 years of age or older, and we do not knowingly collect personal information from anyone under that age. We are committed to promoting responsible gambling; for information on the tools and support available to you, please see our Responsible Gambling page.